Privacy Policy

At White Oak Camper Rentals, we respect your privacy and are committed to protecting the personal information you share with us. Whether you're browsing our website, requesting information, booking a camper, or participating in our RV rental management program, we want you to understand how your information is collected, used, and protected.

This Privacy Policy explains our practices regarding personal information collected through our website, reservation platforms, communications, and related services.

1. Information We Collect

White Oak Camper Rentals may collect personal information when you visit our website, submit an inquiry, make a reservation, or communicate with our team.

Personal Information

Depending on how you interact with us, we may collect:

• Full name
• Email address
• Phone number
• Billing and mailing address
• Delivery location and campsite information
• Driver's license and identification information
• Date of birth and age-verification information
• Reservation dates and rental preferences
• Payment and billing information
• Information about campers submitted for our rental management program

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and device information
• Pages visited and time spent on our website
• Referral sources and search terms
• Website interactions and general location information

This information helps us understand how visitors use our website and improve our services.

2. How We Use Your Information

We may use collected information to:

• Process and manage camper rental reservations.
• Communicate about bookings, deliveries, pickups, and rental details.
• Verify renter eligibility and identity.
• Process payments, refunds, and security deposits.
• Coordinate camper delivery and setup.
• Respond to questions and customer service requests.
• Manage relationships with camper owners participating in our rental management program.
• Send reservation confirmations, reminders, and important rental updates.
• Improve our website, services, and customer experience.
• Send promotional offers and marketing communications when permitted by law.
• Prevent fraud and protect our customers, equipment, and business.
• Comply with applicable legal and regulatory requirements.

We use personal information for legitimate business purposes and do not sell customer information in exchange for money.

3. Reservations and Third-Party Booking Platforms

White Oak Camper Rentals uses third-party reservation and rental management platforms to facilitate bookings and manage rental operations.

These platforms may include:

• Wheelbase Pro
• Outdoorsy
• RVshare

When you make a reservation through one of these platforms, certain personal information may be collected and processed directly by that provider.

This information may include contact details, payment information, identification, rental history, and reservation details.

Each platform operates under its own privacy policy and terms of service.

White Oak Camper Rentals may receive information from these platforms as necessary to fulfill reservations and provide customer support.

4. Payment Information

Payments are handled through the booking platform and payment providers used for your reservation. The information each provider collects and retains is governed by its own privacy policy.

Payment processors may collect information necessary to complete transactions, issue refunds, manage security deposits, and prevent fraudulent activity.

We encourage customers to review the privacy policies of the payment providers used during checkout.

5. Cookies and Website Analytics

White Oak Camper Rentals uses Google Analytics 4 (GA4) for website analytics to understand how visitors find and use our website and to improve website performance and the customer experience.

Google Analytics uses cookies and similar technologies and may collect information such as pages visited, time spent on the website, browser and device information, general geographic location, traffic sources, and visitor interactions.

White Oak Camper Rentals does not use Meta Pixel, Google Ads remarketing, advertising pixels, or behavioral retargeting trackers. We do not use Google Analytics data to create remarketing audiences or deliver targeted advertising.

You can manage or disable cookies through your browser settings. Disabling cookies may affect some website features. Learn more about Google's data practices at Google's Privacy Policy.

6. Text Messages and Email Communications

When you provide your phone number or email address, White Oak Camper Rentals may contact you regarding your rental, inquiry, or services.

Communications may include:

• Reservation confirmations
• Payment reminders
• Delivery and pickup coordination
• Check-in and checkout instructions
• Customer support
• Post-rental feedback requests
• Promotional offers, when you have provided any consent required by law

SMS Privacy

We do not sell or share mobile phone numbers or SMS consent information with third parties for their independent marketing purposes.

Text messaging consent is not shared with third parties or affiliates for marketing or promotional purposes.

To opt out of text messages, reply STOP or contact whiteoakcamperrentals@gmail.com. For assistance, contact us at that email address. You may opt out of promotional emails using an unsubscribe link, where provided, or by contacting us.

Message and data rates may apply.

If you opt out of texts, contact us to arrange another way to receive information needed for your reservation.

7. Information Sharing

White Oak Camper Rentals may share personal information with trusted service providers when necessary to operate our business.

These may include:

• Reservation management platforms
• Payment processors
• Insurance providers
• Delivery and service personnel
• Website hosting and analytics providers
• Customer communication services
• Legal and regulatory authorities when required

We share only information reasonably necessary for the applicable business purpose.

Booking platforms and other providers may also process information under their own privacy policies.

We may also disclose information when reasonably necessary to protect our legal rights, investigate fraud, or comply with lawful requests.

8. Camper Owner and Consignment Information

White Oak Camper Rentals offers camper rental management services to participating RV owners.

When an owner applies or participates in our program, we may collect:

• Owner name and contact information
• Camper make, model, year, and identification details
• Registration and ownership documentation
• Insurance information
• Banking or payment details needed for owner payouts
• Rental earnings and financial records
• Maintenance and service history

This information is used to evaluate campers for the program, manage rental operations, coordinate maintenance, and process owner payments.

Owner information may be shared with service providers when necessary to manage the camper or fulfill contractual obligations.

9. Data Security

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. Please do not send complete payment card details or sensitive identification documents through ordinary email or text messages. Use the collection method provided by your booking or payment platform.

10. Data Retention

We retain personal information only as long as reasonably necessary to:

• Fulfill reservations and provide services.
• Maintain accurate business and financial records.
• Resolve disputes and address customer concerns.
• Meet applicable tax, insurance, and legal obligations.
• Enforce our agreements.

Retention periods vary with the information and the purpose for which it is held. Booking platforms and other providers retain information under their own policies. Contact us to request deletion; some records may need to be retained for the purposes listed above.

11. Your Privacy Choices

Depending on applicable law, you may have the right to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Opt out of promotional emails or text messages.
• Manage browser cookies and tracking preferences.

To submit a privacy-related request, contact us using the information provided below.

Certain information may need to be retained for legitimate business or legal purposes.

12. Children's Privacy

White Oak Camper Rentals does not knowingly collect personal information directly from children under the age of 13.

Our rental reservation services are intended for adults.

If we become aware that we have collected personal information directly from a child under 13 without appropriate parental consent, we will take reasonable steps to delete that information.

13. Third-Party Websites

Our website may contain links to third-party websites, reservation platforms, campgrounds, or other services.

White Oak Camper Rentals is not responsible for the privacy practices or content of websites operated by third parties.

We encourage visitors to review the privacy policies of any external websites they use.

14. Changes to This Privacy Policy

White Oak Camper Rentals may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or applicable laws.

Updates will be posted on this page with a revised effective date.

Your continued use of our website and services after changes become effective is subject to the updated policy, to the extent permitted by law.

15. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us.

White Oak Camper Rentals
Newnan, Georgia
Website: https://whiteoakrental.com
Email: whiteoakcamperrentals@gmail.com