Frequently Asked Questions
Q. Am I allowed to dry camp with any unit?
A. Dry camping is permitted. However, when dry camping in any of our units with an onboard generator, please keep in mind that you only have a limited number of hours. It may be more cost-effective to rent one of our external generators located in the “Add On” section of your booking. Check out this information on dry camping to decide if dry camping may be a good choice for you on your next trip. An additional dry camping waiver will be signed at pickup or delivery.
Q. Can you guys deliver? How do I add that to my reservation?
A. We do offer delivery for an additional $4/mile fee calculated at check out. By adding delivery to your reservation, your mandatory “Essential Protection Package” drops to a “Stationary Protection Package” of only around $10-$13/day. Delivery can only be added when booking via a desktop browser. Below is a short video guiding you through the delivery process.
Q. What is the Essential Protection Package, and why do I need it?
A. The Essential Protection Package is a nonrefundable insurance policy. This policy protects both our renters and our fleet owners in case of accident, natural disaster, and more. Our insurance is supplied through a third-party company known as Roamly who deals specifically with rental camper fleets. If you’re curious just how much Roamly can save you, check out some information here on our Essential Protection Package.
Q. What is your cancellation policy?
A. When booking a camper, you put down a 15% nonrefundable deposit of your reservation to hold your dates if your trip is 2 or more weeks away. You have 24 hours to cancel for a full refund, and after that, you will only forfeit your deposit by canceling. If you cancel within 14 days of your trip departure date, you will not receive a refund. Special consideration is given in instances of natural disaster or extreme emergency. If you think you may need to cancel your reservation, we recommend booking trip insurance through IMG Global when prompted at checkout.
Q. What behaviors are not permitted during my reservation?
A. No illegal activities, smoking of any kind, or getting on the roof of a unit (even with a ladder) are permitted during your reservation.
Q. Is the $500-$1000 security deposit refundable? And when will I get it back?
A. The security deposits are held for up to 72 hours after the return of your rental to give our team time to thoroughly inspect the unit. If there are any issues, you will be contacted directly by a team member before any money is taken from your deposit. Deposits are only taken in extreme cases of damage, overages, failure to dump tanks when towing, excessive dirtiness, and theft. You will see the return of your deposit 3-5 business days after release.